Privacy Policy

Last update: 29.11.2024
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In a nutshell:
- We don't sell your data to anyone
- We only process your information based on your explicit consent
- We can delete all of your data on your request

PRIVACY NOTICE

‍We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect and handle your personal data when you use Sana, contact us for information about our services, or browse our website. Please note that you cannot use Sana if you are under 18.

If you have any questions about this Privacy Policy, including any requests relating to your legal rights, please contact us at support@sana.care.

HOW DO WE USE YOUR DATA?

1. If you register with us.
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If you register to use our services, we process information including your name, contact details, location, age, and other relevant information for our program. This information is used to verify your eligibility to use our services and to onboard you as a customer. We process this information because it is necessary to take steps to enter into our contract and perform our contract with you. Your personal information and any other sensitive data you provide are considered special category personal data under applicable data protection law and are afforded a higher level of protection. We will only process this information based on your explicit consent. You can withdraw your consent at any time by contacting us at support@sana.care, but please note this will result in you not being able to use our services.

2. If you are not eligible to use our services.
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If we determine that you are not eligible to use our services, for example because you are under the age of 18, we will keep a record of your name, contact details, and reason for the rejection. This is necessary to demonstrate why we rejected your request and to prevent you from accessing our services until you are eligible.

3. If you chat with Sana on the chat?
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If you chat with Sana, we will process information including your first name, message schedule, and the content of your conversations, which may include private information and any other personal data you choose to provide. We process this information because it is necessary to perform our contract with you. Your personal information and any other sensitive data are considered special category personal data under applicable data protection law and are afforded a higher level of protection. We will only process this information based on your explicit consent. You can withdraw your consent at any time by contacting us at support@sana.care, but please note this will result in you not being able to use our services.We will also keep a record of the message log because it is in our legitimate interests to have a record of when the conversation took place and how long it lasted.

4. If you make a purchase.
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If you make a purchase, we will collect your name, contact details, and payment details (processed via Stripe, which we do not store). This information is necessary to perform our contract with you.

5. If you contact us.
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If you contact us with a general inquiry, we will process information including your name, contact details, and inquiry details because it is in our legitimate interest to ensure we can properly respond to your inquiry.

6. If you interact with us on social media.
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If you interact with us on social media, including on platforms like Facebook, Instagram, and LinkedIn, we will process your handle, name, and email address under our legitimate interest to respond to your comments and queries promptly.

7. If you leave a testimonial.
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If you leave a testimonial, we will process your name, photo, and testimonial, including publishing it on our app or website, if you have provided your consent. You can withdraw your consent at any time by contacting us at support@sana.care.

8. News updates.
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We will process your personal information, such as your name and email address, to provide you with our news updates in line with any preferences you have told us about. When we send you our news updates because you have opted in to receive them, we rely on your consent to contact you. You can unsubscribe from our updates at any time by responding to any email you receive from us to tell us you wish to unsubscribe or by contacting us at support@sana.care.

9. Technical information when you use our website.
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When you consent, we collect information about how you use our website or app. We use this information to improve our website or app and to better understand how people use it. More detail on the information we collect and how we do this is set out in our cookie policy below.

10. If we anonymize your personal data.
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In some circumstances, we and our sub-contractors may carefully anonymize your personal data so that it can no longer be associated with you. We anonymize your personal data based on our legitimate interests in improving our services. Where we anonymize your personal information or other sensitive data, we will only do so based on your explicit consent.

WHO DO WE SHARE YOUR DATA WITH?
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We may share your personal data with:
- Our suppliers and service providers
- Our professional advisors: Such as lawyers, auditors, and insurers.
- Law enforcement, government, and regulatory agencies: Or other third parties as required by, and in accordance with, applicable law or regulation.
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Please be aware that our services interact with third-party applications. We are not responsible for their data processing activities.

HOW LONG DO WE KEEP YOUR DATA FOR?
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We will only retain your personal information for as long as we need it, unless we are required to keep it for longer to comply with our legal or regulatory requirements.

WHAT ARE MY RIGHTS UNDER DATA PROTECTION LAW?

You have various rights under applicable data protection law, including the right in certain circumstances to:
- Access your personal data.  
- Correct incomplete or inaccurate data we hold about you.
- Erase the personal data we hold about you.
- Restrict our handling of your personal data.
- Transfer your personal data to a third party.
- Object to how we are using your personal data.
- Withdraw your consent to us handling your personal data.
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Please keep in mind that data protection law is complicated, and these rights will not always be available to you all of the time.
You also have the right to lodge a complaint with us or the relevant supervisory authority for data protection issues.

AUTOMATED DECISION MAKING

When using Sana, we will process your personal data by automated means to predict your behavior and make decisions about you. Under data protection law, this is known as 'profiling'. We profile you so that Sana can provide you with appropriate support and suitably respond to you. We will only profile you if you consent. You can withdraw your consent at any time by contacting us at support@sana.care, but please note this will result in you not being able to use our services. You can also contact us if you would like to contest any decision Sana makes based on our use of profiling.

‍COOKIES POLICY
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A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.
- Strictly necessary cookies: Required for the operation of our website or app.
- Analytical or performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website or app when they are using it, including Google Analytics and Google Tag Manager.
- Targeting cookies: Used by Facebook/Meta Pixel to deliver relevant advertisements.


You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

Please note that third parties may also use cookies, over which we have no control. These third parties include advertising networks, the partners we use for web analytics, and external websites delivering embedded content and videos. We use the following cookies provided by third parties: Google Analytics, Google Tag Manager, and Facebook/Meta Pixel. Please see their respective websites for more information.
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Contact

Sana is a service operated by Supply Drop, which is responsible for processing your personal data.

If you have any questions or concerns about this Privacy Policy, please contact us at:
- Company Name: Supply Drop
- Address: 4 avenue de la Moskowa, 78600 Maisons-Laffitte, France
- Email: contact@supplydrop.com

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.