Terms and Conditions

Last updated 29.11.2024

1. General

(1) Sana, operated by Supply Drop, 4 avenue de la Moskowa, 78600 Maisons-Laffitte, France, email: contact@supplydrop.com, offers a service that aims to improve mental health through exercises, guidance, and interactions during live sessions, on our online platform and via WhatsApp messaging.
(2) Our program is aimed exclusively at natural persons.
(3) The programs offered via the website and messaging services are not a substitute for psychiatric therapy if required.
(4) Sana’s services are not intended for individuals requiring immediate professional counseling, or those in situations of acute distress. Sana recommends such users seek immediate help from a professional counselor, therapist, or appropriate emergency services.

2. Scope

(1) The use of the services offered by Sana (including via our messaging service) is based on these general terms and conditions (hereinafter referred to as "GTC"). These terms and conditions apply in the version valid at the time the respective contract is concluded.

3. Services

(1) Sana offers information to users free of charge via its website. Users can also access self-help programs designed to improve their mental health, available through a subscription.
(2) Sana offers users a subscription-based program. The subscription is currently only available on a self-payer basis.

4. Registration

(1) Users can register for the subscription service on the sana.care website via the page dedicated to the program they want to subscribe to.
(2) The registration requires the specification of a phone number. If further mandatory information is required, it will be marked accordingly during registration.
(3) The user is responsible for ensuring the security of their account. Sana assumes no liability for unauthorized access by third parties if this access occurs due to the user’s negligence. Users must notify Sana immediately of any unauthorized access or misuse of their account and change their password if necessary. In the event of misuse, Sana is entitled, but not obliged, to block the access concerned or take other appropriate measures at its discretion.
(4) At the time of registration, the user assures that they do not have any immediate need for professional counseling or crisis intervention.
(5) The user is solely responsible for the accuracy of the information provided. All information must be truthful. Deliberate provision of false information can result in immediate exclusion from further use of the program.

5. Conclusion of the contract

(1) Contracts are concluded exclusively between Sana and the user.
(2) The subscription to Sana service is only effective once the user has confirmed their subscription via the messaging service.

6. Prices and payment process

(1) The prices stated on the website at the time of the respective conclusion of the contract apply. All prices include VAT.
(2) The payment options mentioned on the website are available to the user.
(3) The offer is available only on a self-payer basis.
(4) All costs incurred by Sana due to incorrect information provided by the user or insufficient funds in their account are to be borne by the user.

7. Obligations of the user

(1) It is the responsibility of the user to provide the necessary hardware and software to use the messaging service, as well as an internet connection and, if necessary, a phone connection. These are not part of the services offered by Sana.
(2) The user is obliged to provide accurate and truthful information, especially regarding payment data. Sana must be informed immediately of any changes.
(3) Users may not undertake any illegal actions or violate applicable laws while using the service.

This includes, but is not limited to:
- Saving, publishing, and/or transmitting content that is harassing, insulting, harmful to minors, or otherwise illegal;
- Violating third-party rights, including copyrights, property rights, or personal rights;
- Engaging in activities that could directly or indirectly cause physical harm or property damage;
- Impersonating another person within the service;
- Storing, posting, or transmitting advertising, junk or bulk email, chain letters, pyramid schemes, or other commercial communications;
- Using scraping or similar techniques to collect data from the service;
- Using techniques or automated services designed to misrepresent user activities, such as bots or scripts;
- Harassing, threatening, or defaming other users or entities;
- Collecting, saving, or transmitting personal data about other users without their consent;
- Setting links to third-party content that violates these terms or other legal provisions.

8. Property rights and restrictions on the right of use

(1) The website, software, database, and other content provided by Sana are protected by copyright and other laws. The provision of these services does not constitute a waiver of Sana’s copyrights or other rights.
(2) Sana expressly reserves all rights to its services, products, and content, including those under the Unfair Competition Act (UWG), copyright law, trademark law, or other applicable laws.
(3) This includes, but is not limited to, rights to published texts, the design of the website, individual products, and the logo.
(4) The website may only be used in the manner provided by Sana. Automated access to the Sana website is not permitted. Users are not authorized to copy, pass on, send, or publish data without express permission. Sana grants users a non-exclusive, non-transferable right to use the website and service, provided they comply with these GTC and any other applicable agreements. This right expires at the end of the contract period.
(5) If there are indications of improper use, Sana reserves the right to prohibit access to the website and the program with immediate effect.

9. Right of withdrawal for consumers

Right of withdrawal
Users have the right to withdraw from this contract within fourteen days from the date on which the contract was concluded without giving any reason. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear declaration (e.g., a letter sent by post or email). To meet the withdrawal deadline, it is sufficient to send your notification before the withdrawal period expires.

Consequences of the withdrawal
If you withdraw from this contract, we must repay all payments received from you immediately and at the latest within fourteen days from the day we received your withdrawal notice. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. In no case will you be charged any fees for this repayment.
If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of services already provided up to the point you informed us of the withdrawal, compared to the total scope of the services provided in the contract.
The right of withdrawal expires if the service has been fully provided and the performance began after you gave your express consent and confirmed your understanding that you would lose your right of withdrawal once the contract was fully fulfilled.

10. Confidentiality and data protection
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(1) Sana undertakes to treat all information that becomes accessible in connection with the use of the program as strictly confidential.
(2) The collection and use of users' personal data comply with the applicable data protection regulations and are detailed in our Privacy Policy.
(3) Users may request information about stored data at any time and request the blocking or deletion of their data. Inquiries and requests should be sent in writing via email to support@sana.care. The same applies to the revocation of consent or objections to data use.
(4) Sana expressly notes that, despite all technical and organizational measures, absolute data security cannot be guaranteed on the internet. Sana is not liable for actions by third parties, subject to Clause 12.

11. Disclaimer for links
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(1) The website may contain external links to websites not operated by Sana. These links are provided for user convenience. Sana has no influence over their content and is not responsible for it.
(2) Sana expressly distances itself from the content of external links, the servers behind them, further links, and all other visible or invisible content. Sana assumes no responsibility for the content of these websites, nor does it adopt these websites or third-party content as its own. Sana does not check the linked information. No violations of law by the external content were known to Sana at the time the link was set.

12. Liability
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(1) Sana is liable in cases of intent or gross negligence by Sana, its legal representatives, or vicarious agents according to statutory provisions. The same applies to injury to life, limb, or health, or liability under the Product Liability Act.
(2) In cases of slight negligence causing property or financial damage, Sana is only liable for breach of essential contractual obligations, limited to the foreseeable and typical damage at the time of the contract. Essential contractual obligations are those whose fulfillment enables the proper execution of the contract and on which the contracting parties regularly rely.
(3) To the extent that Sana provides services free of charge, liability is limited to cases of gross negligence or willful intent.
(4) The above exclusions or limitations of liability apply to employees, representatives, and vicarious agents of Sana.

13. Availability of the website and customer service
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(1) Sana provides the website with an annual availability of 95.00%, excluding maintenance windows, force majeure, or unavailability caused by the user.
(2) Sana may restrict access to ensure network security and integrity, which are not considered when calculating availability.
(3) The website may not be available worldwide due to legal restrictions in certain countries.
(4) Customer service via email is available at support@sana.care. A response within 2-3 business days is guaranteed.
(5) Sana’s liability in accordance with Section 12 remains unaffected.

14. Term and Termination

(1) The contract for using the website is of unlimited duration.
(2) The contracts for subscription services end automatically after the specified term (e.g., monthly). The contract can be terminated by either party with a notice period of 2 weeks before the renewal date.
(3) The right to early extraordinary termination remains unaffected.

15. Changes to the terms and conditions
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(1) Sana reserves the right to change or expand these terms and conditions at any time with future effect if necessary. For new contracts, the terms and conditions in force at the time of the contract apply.
(2) For ongoing contracts, changes will only be made if they do not disadvantage the user contrary to good faith. Changes may be necessary to adapt to legal changes or to reflect new court rulings. Changes to the offer may also necessitate changes to the terms and conditions.
(3) For ongoing contracts, changes or additions will be announced in writing, usually by email, at least six weeks before taking effect.
(4) Users have the right to object to changes within six weeks of publication. If they do not object, the changes are deemed accepted and become part of the contract. If the user objects, both parties may terminate the contract.
(5) In the change notification, Sana will specifically point out the right to object, the deadline, and the legal consequences of non-objection.

16. Other
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(1) This contract is subject exclusively to the substantive law of the European Union, excluding the UN Convention on Contracts for the International Sale of Goods. If the user is a consumer, he is also entitled to the protection of the mandatory provisions of the law that would be applicable without this clause, in accordance with Article 6 (2) of Regulation (EC) 593/2008.
(2) Should any provision of these terms and conditions be or become wholly or partially ineffective, the remaining provisions shall remain effective. The ineffective provision will be replaced by the statutory provision.
(3) We are not obliged to participate in dispute settlement proceedings before a consumer arbitration board and do not take part in them.
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